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Frequently Asked Questions

What types of dental equipment does Apex Dentomed offer?

Apex Dentomed provides a comprehensive range of dental equipment including diagnostic tools, dental chairs, sterilization units, imaging systems, and surgical instruments. They also offer consumables such as dental implants, orthodontic products, and endodontic supplies.

How can I place an order with Apex Dentomed?

Orders can be placed directly through the Apex Dentomed website, by contacting their sales team via phone or email, or through their network of authorized distributors. The website provides detailed product descriptions and specifications to help you make informed purchasing decisions.

Does Apex Dentomed offer any warranties or guarantees on their products?

Yes, Apex Dentomed offers warranties on most of their equipment, which vary depending on the product category. Typically, warranties cover manufacturing defects and issues related to performance. Specific warranty details can be found on the product pages or by contacting their customer service team.

Can Apex Dentomed provide installation and maintenance services?

Apex Dentomed offers professional installation services for their equipment to ensure proper setup and functionality. Additionally, they provide maintenance and repair services, either as part of a service contract or on an as-needed basis, to keep your equipment running smoothly.

Are there financing options available for purchasing dental equipment from Apex Dentomed?

Yes, Apex Dentomed understands that investing in dental equipment can be a significant expense and therefore offers various financing options. These may include installment plans, leasing options, and partnerships with financial institutions to provide flexible payment solutions tailored to your needs. For more details, you can contact their finance department.

Does Apex Dentomed provide training for using their dental equipment?

Yes, Apex Dentomed offers comprehensive training programs for dental professionals to ensure they are proficient in using their equipment. This includes on-site training sessions, online tutorials, and user manuals designed to help you and your staff effectively operate the equipment.

How can I get technical support for my Apex Dentomed equipment?

Apex Dentomed provides robust technical support through various channels. You can contact their support team via phone, email, or live chat on their website. Additionally, they offer a knowledge base with troubleshooting guides and FAQs to assist with common issues.

What are the shipping options and delivery times for Apex Dentomed products?

Apex Dentomed offers multiple shipping options, including standard and expedited delivery. Delivery times vary based on the destination and the shipping method chosen. Detailed information about shipping options and estimated delivery times can be found at checkout or by contacting their customer service.

How does Apex Dentomed ensure the quality and safety of their dental equipment?

Apex Dentomed adheres to strict quality control processes and complies with international standards and regulations for medical devices. They conduct rigorous testing and inspections to ensure their products are safe, reliable, and effective. Certifications and compliance information are available upon request.

Can I return or exchange products purchased from Apex Dentomed?

Yes, Apex Dentomed has a return and exchange policy for their products. If you are not satisfied with your purchase, you can request a return or exchange within a specified period, typically 30 days from the date of delivery. The products must be in their original condition and packaging. For detailed return instructions and conditions, please refer to their return policy on the website or contact their customer service team.

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