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Terms & Conditions

With any purchase from www.apexdentomed.com, customer unconditionally agrees to the terms and conditions mentioned below even if you have read them or not. Please read this agreement carefully before proceeding, as customer is bound to these conditions for accessing, browsing or purchase. If you (customer) do not agree and accept any of the terms, conditions and policies unconditionally, do not use this platform. According to new medical device rules (MDR) it is mandatory to buy from registered suppliers like Apex Dentomed and sell to dental/medical council registered doctors. So it is mandatory to provide the council registration number or drug licence number before placing the order and Apex Dentomedwill assume that the provided details are correct and will not be responsible for any false information provided by the customer.

These Terms of Use govern all the products offered on the platform of www.apexdentomed.com website.

  1. You acknowledge and undertake that you are wholly responsible for your decision to buy any product/products after your own analysis, judgement and thereafter transaction done by you on this website. www.apexdentomed.com takes no responsibility of the usage, implementation and result/outcome of the products. It is entirely buyer’s/user’s responsibility to choose and decide the right product.
  1. www.apexdentomed.com reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without any prior notice and with absolute discretion.
  2. In case of any violation of the terms and conditions, www.apexdentomed.com reserves the right to refuse further use of services or even terminate account without any prior notice.
  3. Entitlement to the goods remains that of www.apexdentomed.com until you have paid for them. Entitlement will pass to you once the goods are paid in full and all payments have been cleared by a relevant banking process.
  4. www.apexdentomed.com reserves the right to not allow any changes to the order after the order has been accepted/placed.
  5. www.apexdentomed.com will not be responsible for any transactions done by mistake due to any internet issue at customer’s end.
  6. All reasonable attempts will be made to ensure that all the information given on this website is accurate, but offers no liability or assurance of genuineness of the information. www.apexdentomed.com will not be responsible for any errors or incomplete information of products on its website.
  7. www.apexdentomed.com assumes that you are a dental clinician or someone who is using it on his/her behalf. Any accidental/intentional order placed by someone else is solely the responsibility of the account owner.
  8. Customer is solely responsible for the account information like username and password and you hereby undertake the responsibility of any action taking place in your account.
  9. You acknowledge and agree that any information provided by you is only yours and does not infringe the confidentiality of a third party/person in any way.
  10. If you are making a purchase on someone else’s behalf, you agree and bound the account holder to all the terms and conditions of www.apexdentomed.com.
  11. In case of any knowledge or belief that your information has been breached in any way, you must contact www.apexdentomed.com at support@apexdentomed.com
  12. If any issue is suspected as per the confidentiality of your account, you might be asked to change your password or re-register with no liability of www.apexdentomed.com.
  13. The pictures of all products at www.apexdentomed.com are merely indicated for information and may vary from the actual product. Product packaging also might vary or change from time to time
  14. www.apexdentomed.com strives to provide accurate product and pricing information; however, errors may occur.
  15. www.apexdentomed.com reserves all rights to change/alter prices of any product and suspend/cancel orders at any point of time unless it has been received by the customer.
  16. No changes can be made to the order once the order has been dispatched from our warehouse. However, if you still require to contact us then drop us an email at support@apexdentomed.com. Our dedicated team aims to contact you within 24 hours. If ordered by mistake, you can still return the items by simply contacting our customer service.
  17. In case of any delays in delivery you may track the status of your order by visiting ‘My Orders’. Our aim is to meet the delivery times but during busy periods like promotional sale, festive occasions, tech updates, extreme weather conditions may delay the delivery and it may take a little longer time than mentioned. www.apexdentomed.com will not be responsible for any such delays; however, we always work hard to keep these temporary changes to a minimum. For any queries related to delays you may contact us by dropping an email at support@apexdentomed.com
  18. In case of cancellation of the paid order, the paid amount will be reversed to the account information provided at the time of purchase and www.apexdentomed.com will not be responsible for any accurate time duration taken in the transfer. Transfer is solely due as per the time taken by the bank.
  19. If any product is found unavailable after receiving the order, customer will be notified of the order cancellation via email and payment will be refunded to the same account of the account holder from which payment was made. www.apexdentomed.com shall not be liable to any damages in such event/events owing to cancellation of the order or delay in delivery.
  20. Payments can be made via debit card, credit card, net banking, UPI wallet, Paytm, etc…as per availability of services by third party companies. 
  21. If you use the www.apexdentomed.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password.
  22.  We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, this cannot be guaranteed due to nature of the Internet. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new features or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.
  23. Any content of this website must not be copied, reproduced, sold/resold or duplicated for any commercial activity without prior written consent of Apex Dentomed.
  24. You must not use this website for any fraudulent/unlawful activity whatsoever.

26. Any dispute will be subjected to Kolkata jurisdiction only.

Cancellation Policy

  1. In order to cancel the order before the shipment of the product/products, customer has to go to ‘My Orders’ and cancel the order or else contact support@com
  2. Order is cancelled within 6 hours and the order has not been shipped.
  3. The delivery is delayed by more than 21 days from date of order placement. (Not applicable for made to order items, heavy equipment, devices and furniture)
  4. The above cancellation policy does not apply for items that are specially procured for you. We may however consider your request for such cancellation at our discretion.

Return/Replacement Policy

You may raise a return/ replacement request for any of the following reasons.

  • Product is physically damaged in transit. (Please do not accept the package if you receive a damaged consignment as evident from the packaging)
  • Product has manufacturing defect and is not working properly (in case of equipment/instrument)
  • Product has less than 1 months left from expiry date (in case of perishable products)
  • Some part/accessory of the product that should be included is missing
  • Received wrong product

Items which are not applicable for returns:

  • Equipment: Dental Chairs, Dental Compressors, UV chambers and Autoclaves, X-ray Units, RVG sensor machine, Model Trimmers, OPG and CBCT machines, Apex locators and Endomotors, Ultrasonic Cleaners and Scalers, Micromotors, Implant Motors/Physiodispenser, Bleaching Light and light cure units, Amalgamator.
  • Products directly used on Patients: Tooth creme or mousse, MRC/Orthodontic trainers, Water Flossers, Chin Caps, headgear, face mask or other myofunctional appliances
  • All the products covered under the category of clearance sale are not liable for return, replacement or refund
  • Products may not be eligible for return in some cases, including cases of Buyer’s Remorse such as incorrect model or color of product ordered or incorrect product ordered.
  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing and/or any attachments or if original packaging is damaged
  • If Serial Number is tampered.
  • Defective products that are not covered under Company’s/Manufacturer’s warranty
  • Product is used or altered
  • If request is initiated after 48 hours of order delivery
  • No returns of free product/products

Refund Policy

  • Refund will be initiated on confirmation of cancellation by our team, and you will receive an email notification on the same.
  • MODES OF REFUND : Your relationship manager will reach out to you to know your refund preference.
  • Refund to Apex Dentomed wallet will be processed within 24 hours of order cancellation
  • The refund to designated card/bank account/UPI account through payment gateway will be reversed back to you within 7 days of receipt of the returned goods/ cancellation
  • Refund by NEFT / RTGS transfer to your bank account will be processed within 10 days of receipt of the returned goods/ cancellation

Privacy Policy

This Privacy Policy outlines approach of www.apexdentomed.com to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal information which is processed by us, whether in physical or electronic form. www.apexdentomed.com is committed to treating your privacy seriously. It is important that you know as to what we do with your provided information. The information we receive and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions for payments, to communicate with you, to inform for any promotional offers, services or updates associated with www.apexdentomed.com, and to generally maintain your account information with us. We also use this information to customize your experience and improve www.apexdentomed.com.

  • We understand that your personal information is important and sensitive so must be safeguarded, thereby every attempt is made to ensure protection of the same.
  • You can choose not to provide certain information, but then you might not be able to use www.apexdentomed.com.
  • If you continue to use this website, it implies that you have read these terms and conditions along with the changes made to it time and again.
  • Therefore, it is advised that you visit the ‘Terms and conditions’ page frequently for any modifications made to it.
  • By agreeing to the terms and conditions you are giving your consent to www.apexdentomed.com to use your personal information.
  • We might receive information about you from other sources, such as updated delivery and address information from our courier partners, which we use to correct our records and deliver your next purchase a better experience.
  • Data/information recorded may include: name, contact number, email address, shipping address, date of birth, country or citizenship and transaction details like name of bank, branch name, card number, type of card and transaction number.
  • Technical details which will be recorded are location, device information and network carrier used for the device.
  • Location details such as IP address and your location at the time of place of order.
  • Other details such as pages viewed at www.apexdentomed.com

Limited Licensure

www.apexdentomed.com grants you limited, non-exclusive, non-transferable, non- sublicensable license to access, and make personal or/and commercial use of the platform. All rights not expressly granted to you in these Terms of Use, are reserved and retained by the www.apexdentomed.com and its affiliates.

www.apexdentomed.com reserves the right, at any time, without notice and at its sole discretion, to terminate your license to use the website and to block and prevent your future access of the website.

General

You acknowledge and hereby agree to the above given ‘Terms and Conditions’ and that it constitutes the complete and exclusive agreement between us concerning your use of the www.apexdentomed.com, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right in our sole discretion, to change/ alter/ modify these Terms and Conditions at any time by posting the changes on the www.apexdentomed.com. Any changes are effective immediately upon posting to the www.apexdentomed.com. Your continued use of the www.apexdentomed.com thereafter constitutes your agreement to all such changed ‘Terms and Conditions’. We may, with or without prior notice, terminate any of the rights granted by these ‘Terms and Conditions’. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

Contact Information

AK – 105, Salt Lake, Sector II, Bidhannagar, Kolkata, West Bengal 700091

support@apexdentomed.com

+91 9830122311

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